Cancellation and Refund Policy

• The free plan costs nothing and never expires. Nothing is charged unless the shop owner chooses a paid plan.
• Payment. The owner subscribes on this website. The fee is collected through Razorpay at the start of each billing period, by UPI, card, net banking or any other method Razorpay offers, and renews automatically. We email the owner an invoice for every payment, a GST tax invoice for payments in rupees.
• Cancelling. The owner can cancel at any time on the account page, or by writing to support@billkim.app from the email address they sign in with. Paid features continue until the end of the period already paid for, then the shop moves to the free plan. Nothing further is charged, and no data is lost.
• Refunds. Fees already paid for the current period are not refunded when you cancel part-way through. We refund in full, without being asked, if you were charged twice, charged after cancelling, or charged for a period in which syncing was unavailable to your shop for more than 48 hours in total because of a fault on our side.
• Failed payments. If a renewal fails, Razorpay retries it and we email the owner. Paid features continue for a grace period to let you fix it; after that the shop moves to the free plan until a payment succeeds. Bills already made are never locked.
• Timing. Approved refunds are issued through Razorpay to the original payment method within 5 to 7 working days. Your bank or card issuer may take a few more days to show it.

BillKim makes the invoices and records the payments for your sales; it never takes or holds your customers’ money. Refunds to your own customers are between you and them.

Billing questions go to support@billkim.app marked “Billing”. Our full details are on the contact page. This policy is part of our Terms and Conditions.