Delete your BillKim account

Deleting the owner’s account closes the whole shop’s account.

1. If you’d like a copy first, export your data in the app under Settings → Export data.
2. If you pay for a plan, cancel it on your account page.
3. Write to support@billkim.app from the email address you sign in with, with “Delete account” in the subject.

We confirm the request by email, sign every device out and delete the account within 30 days. Anything already paid for is not refunded.

Staff logins belong to the shop. Ask the shop owner to remove yours in the app under Settings → Staff; every device you use is signed out at once. If you can’t reach the owner, write to us with the shop code and your username.

• A staff login: the login and its devices. Invoices the person made stay in the shop’s records.
• A shop’s account: its customers, products, stock, invoices, payments, taxes, staff logins, roles, devices and settings on our servers. Copies on the shop’s own devices stay there until the app is removed.

• Our invoices for the shop’s subscription and their payment records, for eight years, as Indian tax law requires.
• Database backups, for up to six months; deleted data disappears from them as they expire.
• Server logs and our record of emails sent, for up to 90 days.

More on how we handle data is in our Privacy Policy.